Refund policy
Refund & Return Policy
Last updated: March 11, 2026
At Kitchenova, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may return your item within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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You must provide proof of purchase (order number or receipt)
Certain items may not be eligible for returns due to hygiene reasons.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Please include:
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Your order number
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A description of the issue
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Photos of the product
We will provide a replacement or full refund.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
Contact
If you have questions about returns, please contact us: